1. APPLICATION

          These conditions apply whether a contract has been made verbally or in writing.

          The Hirer contracts with the company upon behalf of the Hirer and as agent for all passengers travelling upon the vehicle. The Hirer expressly warrants that he /she has the full authority of all passengers to enter into this contract upon their behalf and to accept these Conditions of Hire. The Hirer shall indemnify the company against any loss, claim, damage, award or settlement which may be made against the company in excess of the exclusions and limitations contained in the Conditions of Hire as a consequence of any lack of authority upon the part of the Hirer to enter into this contract.

 

2. QUOTATIONS

            Quotations are made subject to a vehicle suiting the Hirer’s requirements being available at the time of acceptance. Quotations are based on costs prevailing at the time and in accordance with details provided by the Hirer. Quotations are valid for 28 days from issue or for any period specified. Unless otherwise stated, admission charges and parking charges at special events, are not included. VAT will be added at rate applicable at the time of invoice.

 

3. USE OF VEHICLE

            Unless confirmed in writing by the Company, the vehicle should not be assumed to remain at any point between the outward and return journeys nor to remain available to the Hirer’s incidental use when parked at such points.

 

4. DRIVER’S HOURS AND REST PERIODS

            The hours agreed with the Company for the operation of any hire(s) must be observed (other than in the case of serious emergency or diversion) so that current regulations governing drivers’ hours and rest periods may be complied with. The Company reserves the right to curtail or otherwise alter any hire which does not comply with the relevant regulations.

 

5. SEATING CAPACITY

            Not more than the maximum number of passengers indicated may be carried on each vehicle.

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6. CONVEYANCE OF ANIMALS

            On a private hire, no animal may be carried on any vehicle without prior written agreement of the Company.

 

7. CONFIRMATION

            Written confirmation by the Company is the only basis for the acceptance of a hiring or a subsequent alteration in its terms.

 

8. PAYMENT

            (8.1) Any requested deposit must be paid by the time stated, and payment in full must be made before the start of the hire unless the Company has agreed in writing to a variation in this condition. The Company reserves the right to add interest at the rate of 2% compound interest per calendar month, after the date by which payment should have been made.

            (8.2) The Hirer shall be personally liable for the payment of all deposits and payments but in the event of failure by the hirer to discharge such deposits and/ or payments the Company reserves the right to claim the same from each passenger individually or collectively and each passenger shall remain jointly and severally liable for such payments.

 

9. CANCELLATION BY THE HIRER

            Should the Hirer wish to cancel any arrangement, the following scale of charges shall apply in relation to the total hire charge:

 

COACH HIRE:

            10 days or more                       None

            6 - 9 days                                  10% of hire

            3 - 5 days                                  25% of hire

            1 - 2 days                                   50% of hire

            Day of event                            75% of hire

            Time of departure                100% of hire

 

Cancellation due to increment weather conditions are as above. ALL CANCELLATIONS MUST BE NOTIFIED TO THE COMPANY IN WRITING. OTHER SERVICES: (Accommodation, meals, theatre tickets etc.) Cancellation charges will be levied according to scales in operation by the Company supplying the services. Theatre tickets once purchased are NOT returnable.

 

10. CANCELLATION BY THE COMPANY

            (10.1) In the event of an emergency or force majeure or of any action by the Hirer to vary the agreed conditions unilaterally, the Company may, by returning all monies paid and without further or other liability, cancel the contract.

            (10.2) The Company understands that not all journeys go to plan and so, where possible, the Company will always try to accommodate waiting for the Client if delayed. However, if the delay exceeds 15 minutes and/or impacts another booking, the Company reserves the right to leave and proceed to the next commitment/client.

 

11. ROUTE AND TIME VARIATION

            Should a vehicle be detained by the Hirer or taken on a longer journey than that contracted for, the Company reserves the right to make an additional charge. During the hiring, the driver must be the judge of the reasonableness of any request for a change of route or time. In any event, the vehicle(s) will depart at the agreed time and the Company will not be liable for any loss or injury sustained by a passenger failing to join the vehicle at the appointed time.

 

12. VEHICLE TO BE PROVIDED

            (12.1) The Company reserves the right to provide a larger vehicle than that specified at no additional charge unless any extra seats are used. If extra seats are used an additional charge will be made pro rata to the hire charge.

            (12.2) The Company reserves the right to substitute other vehicles (including those of other operators) or ancillary facilities for all or part of the hiring subject to such substitutes being of similar quality.

            (12.3) Equipment within coaches (including radios, audio and video cassette players, microphone and public address systems, beverage facilities and toilet facilities) is provided at the discretion of the Company unless the quotation specifies that any such facilities will be available. Whilst every endeavor will be made to comply with the Hirer’s subsequent requests, the Company cannot guarantee to meet any such requests.

 

13. BREAKDOWNS AND DELAYS

            The Company gives its advice on journey times in good faith but does not guarantee the completion of any journey at a specific time and will not be liable for loss or inconvenience caused by breakdown or other delay.

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14. AGENCY ARRANGEMENTS

            Where the Company hires in vehicles from other operators at the request of the Hirer and where the Company arranges ancillary facilities, such as meals, accommodation, ferries, admission tickets or any other services provided by another contractor, it does so as Agent for and on behalf of the Hirer. Any terms and conditions imposed by such other contractors through the Company shall be binding on the Hirer as if he / she had directly contracted such services.

 

15. PASSENGERS PROPERTY

            (15.1) All vehicles hired out by the Operator are subject to restrictions as to their carrying capacity as imposed by statute. The Hirer accepts that the driver shall be the sole judge as to whether and to what extent passengers’ luggage and effects can be carried.

            (15.2) The Hirer agrees that in agreeing to carry the passengers luggage or effects the Hirer does not carry the same as bailee but such luggage or effects remain at the sole risk of the passenger concerned and the Company shall not be liable for any loss or damage of such baggage or effects of whatsoever nature and howsoever caused including negligence shall be limited to the sum of £50.00 per bag, case or package.

            (15.4) The Company does not accept liability for any damage to or loss of any property left upon the vehicle by a passenger whether or not with the knowledge of the Company, its servants or agents. All articles of lost property recovered from the vehicle will be held at the Company’s Depot at which the vehicle is based and is subject to the Public Service Vehicles (Lost Property) Regulations 1987 (S.I. 1978 No. 1684) and the Public Service Vehicles (Lost Property) (Amendment) Regulations 1981 (S.I. 1981 No. 1632).

 

16. CONDUCT OF PASSENGERS

            (16.1) The driver is responsible for the safety of the vehicle. Any passenger whose conduct is in breach of the Statutory Regulations may be removed on the driver’s authority. The Hirer will be held responsible for the conduct of passengers and for any damage caused to the vehicle by passengers during the hiring, or any person or persons associated with or in conflict with the Hirer’s party. Such damage or mess will incur a surcharge.

            (16.2) Under appropriate circumstances the Hirer should acquaint themselves with the Sporting Events (Control of Alcohol) Act 1985 and current conditions of entry to racecourses as laid down by the Racecourse Association Ltd.

 

17. COMPLAINTS

            Any complaints in respect of the Company’s services should be made in writing to the Company’s registered office as soon as possible but within 7 days.

 

18. NOTICES

            No bill, poster, sign, or notice is to be displayed on any vehicle without the written consent of the Company.

 

19. REFRESHMENTS AND ALCOHOLIC DRINKS

            Other than on a vehicle fitted expressly for that purpose, food and drink including alcoholic beverages, except for small items of confectionery (such as sweets and chocolate), may not be consumed on the vehicle without prior agreement of the Company in writing.

 

20. SURCHARGES

            (20.1) Where more than 28 days elapse between acceptance of the quotation and the performance of the contract, the Company reserves the right to pass on any increase in its costs as a surcharge. However, it guarantees to limit any price increase to a maximum of 5% of the quoted price.

(20.2) Should the departure time exceed 15 minutes after the agreed time, an additional charge will be applied to the invoice.

 

21. ENGLISH LAW

            Orders are only accepted in that the Law of England and Wales shall apply to the contract arising from such as  order and to the determination of the rights and liabilities of the respective parties and in that no action or other proceedings shall be brought by either party in relation to such contract except in a Court of competent jurisdiction in England.

 

22. INSURANCE

            All hirers and individual passengers are recommended to obtain insurance of those items where the Company’s liability is limited (such as delay or luggage).

 

23. ADDITIONAL

          (23.1) Sickness - Any vomit on board the coach will incur a cleanup charge of £50 (per sick person). This is payable directly to the driver. If payment is not made on the day of the event, the charge will be added onto the invoice with additional admin fees.

          (23.2) At the time of booking, the Client must state whether the coach is required to stay for the duration of the event as this may impact the quote. If this is not communicated, the Company reserves the right to perform other work in between pick-up times.